Return & Refund Policy

Thank you for shopping at totorabag. We aim to provide a smooth shopping experience and fair return service for our customers.

(1) Return Window

Customers may apply for returns within 15 days after delivery.

Returned products must:

Be unused and unwashed.

Remain in original packaging.

Include all original tags and accessories.

(2) Items Not Eligible for Return

We may refuse returns for:

Used or damaged products.

Items returned without prior approval.

Clearance or promotional sale items.

Personalized products.

(3) How to Request a Return

To request a return or refund, customers should contact our support team and provide:

Order number.

Description of the issue.

Relevant photos if necessary.

Our team will provide return instructions once the request is approved.

[totorabag After-Sales Service Center ] Returns

FLAT/RM 602 6/F,

KAI YUE COMMERCIAL BUILDING,

NO.2C ARGYLE STREET,

MONGKOK,

KL

(4) Refund Processing

Approved refunds will be issued to the original payment method after the returned item passes inspection.

Processing times may vary depending on banks or payment providers.

(5) Shipping Fees

Original shipping charges are generally non-refundable unless the return is caused by our error.

Customers are responsible for return shipping expenses unless otherwise stated.

(6) Lost Returns

We recommend using a trackable shipping method when returning products, as we are not responsible for lost return parcels.

(7) Damaged Deliveries

If your order arrives damaged, please notify us within 3 days of delivery and provide photos for review.

(8) Contact Us

If you have any questions, concerns, or requests regarding returns, exchanges, or refunds, please contact our customer support team at:

Email: cargp0536@outlook.com