Terms of Service

Welcome to totorabag. By browsing or purchasing from our website, you acknowledge and agree to the following Terms & Conditions. These Terms apply to all visitors, users, customers, and others who access our services.

(1) Website Usage

totorabag provides an online shopping platform for bags, travel accessories, and fashion products. Your use of the website must remain lawful, respectful, and compliant with these Terms.

You may not:

Interfere with website security.

Use automated systems to scrape data.

Submit false or misleading information.

Use the platform for commercial resale without authorization.

(2) Account Responsibility

If you create an account:

You are responsible for maintaining confidentiality of your login credentials.

You agree to notify us immediately of unauthorized access.

We reserve the right to suspend accounts involved in suspicious activity.

(3) Product Availability

Certain products may have limited quantities and may be discontinued without notice. We reserve the right to:

Restrict sales by region.

Limit order quantities.

Modify product offerings at any time.

(4) Pricing Policy

Prices are subject to change without prior notice. Promotional discounts:

Cannot be combined unless stated otherwise.

May expire at any time.

Are valid only during the advertised promotional period.

(5) Billing Accuracy

You agree to provide accurate payment and billing information. We reserve the right to cancel orders if:

Payment authorization fails.

Fraudulent activity is suspected.

Incorrect pricing occurs due to technical errors.

(6) Shipping Terms

Delivery estimates are not guaranteed. Delays may occur during:

Peak shopping seasons.

Customs inspections.

Carrier disruptions.

Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

(7) Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the laws of Hong Kong.

Any dispute arising from these Terms or the use of our services shall first be resolved through friendly negotiation. If no resolution is reached, the dispute shall be submitted to binding arbitration in Hong Kong. The arbitration decision shall be final and enforceable under applicable law.

By using our services, you agree to resolve disputes individually and waive the right to participate in any class or collective action.

(8) Returns & Exchanges

Return requests must comply with our return policy guidelines. Items that show signs of wear, damage, or alteration may not qualify for refunds or exchanges.

Refund processing times may vary depending on your payment provider.

(9) Indemnification

You agree to indemnify and hold harmless totorabag from claims, damages, or expenses arising from:

Violation of these Terms.

Misuse of the website.

Violation of applicable laws or third-party rights.

(10) Contact Us

For questions about these Terms, contact us at cargp0536@outlook.com.