Shipping & Delivery Policy

Thank you for shopping with totorabag. We aim to provide reliable worldwide shipping for all orders.

(1) Processing Schedule

Orders are generally prepared and dispatched within 2–4 business days after successful payment verification.

Orders placed during weekends or public holidays will begin processing on the next business day.

(2) Estimated Delivery

Delivery times may vary depending on destination and local courier services:

International Shipping: Approximately 8–18 business days.

Rural or Remote Locations: Possible additional delays.

Please understand that unexpected shipping disruptions may occasionally occur beyond our control.

(3) Tracking Information

Once shipped, customers will receive tracking details via email. Tracking updates may take several days to.

For international shipments, customers may be required to pay import taxes, customs duties, or handling fees imposed by local authorities.

(4) Delivery Responsibility

totorabag is not responsible for:

Delays caused by customs clearance.

Failed delivery attempts due to unavailable recipients.

Lost parcels caused by incorrect address submissions.

(5) Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery and include photos of the packaging and products for assistance.